Privacy Policy

This Privacy Policy explains how 5Axis Health Inc collects, uses, discloses, and protects information when you access or use our website, software platforms, applications, APIs, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, do not use the Services.

1. Information We Collect

a. Information You Provide

We collect information you voluntarily provide, including:

• Name
• Email address
• Mobile phone number
• Company name, role, and professional details
• Account login credentials
• Billing and payment information
• Communications with us (email, chat, support tickets, SMS replies)
• Information submitted through forms or platform workflows

b. Healthcare and Health-Related Information

When used by healthcare organizations, the Services may process health-related or operational healthcare data on behalf of our customers, including:

• Patient identifiers
• Appointment and scheduling information
• Prescription, pharmacy, and fulfillment status data
• Clinical or operational workflow metadata
• Care coordination or engagement data

5Axis Health Inc does not provide medical care. We operate as a technology and infrastructure provider to healthcare organizations.

c. Automatically Collected Information

When you use the Services, we automatically collect certain technical and usage information, including:

• IP address
• Device type, operating system, and browser
• Log files and diagnostic data
• Usage activity (pages viewed, actions taken, timestamps)
• Cookies and similar tracking technologies

2. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Services
• Create, authenticate, and manage user accounts
• Enable secure login and access control
• Send transactional, operational, and security communications
• Provide customer and technical support
• Improve system performance, reliability, and features
• Comply with legal and regulatory obligations
• Detect, prevent, and respond to fraud or misuse

3. HIPAA and Protected Health Information (PHI)

Certain information processed through the Services may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

Where applicable:

• 5Axis Health Inc acts as a Business Associate to covered entities such as healthcare providers, pharmacies, and health plans.
• PHI is processed only in accordance with HIPAA and applicable Business Associate Agreements (BAAs).
• PHI is used solely to provide and support the Services and is not used for marketing or advertising.

5Axis Health Inc uses and discloses PHI only as permitted by HIPAA, applicable agreements, or law.

4. SMS Communications

a. Consent

By providing your mobile phone number and opting in, you expressly consent to receive SMS messages from 5Axis Health Inc. Messages may include:

• Account notifications
• Security or authentication messages
• Service or system alerts
• Operational updates
• Customer support communications

Message frequency may vary.

Consent to receive SMS messages is not a condition of purchasing any goods or services or using the Services.

b. Opt-Out and Help

You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages unless you re-opt in.

For assistance, reply HELP or contact us using the information in the Contact Us section.

c. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

d. SMS Data Use

We do not sell, rent, or share mobile phone numbers collected for SMS purposes with third parties for their own marketing or promotional use.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Services, analyze usage, and enhance user experience. You may disable cookies through your browser settings, but some features may not function properly.

6. Disclosure of Information

We may disclose information:

• To trusted service providers that assist with hosting, security, analytics, payment processing, or customer support
• To comply with applicable laws, regulations, or legal requests
• To protect the rights, property, or safety of 5Axis Health Inc, our customers, or others
• In connection with a merger, acquisition, or sale of assets

We do not sell personal information.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, and enforce our agreements.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. However, no system can be guaranteed to be completely secure.

9. Your Rights and Choices

Depending on your jurisdiction and relationship with us, you may have the right to:

• Access or update your account information
• Request correction or deletion of certain data
• Opt out of non-essential communications

Requests may be submitted through your account or by contacting us directly.

10. Children’s Privacy

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Services constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, HIPAA compliance, data practices, or SMS communications, please contact us:

5Axis Health Inc
Email: [email protected]
Phone: (512) 831-7098