The all-seeing eye on patient support.
Named after the Norse god who sacrificed an eye for wisdom, ODIN is your comprehensive support command center — where every patient issue can be seen, understood, and resolved from a single interface.
Patient issues span systems. Your support tools should too.
A patient calls about a missing shipment. Your support agent checks the shipping platform — package was destroyed. Now they need to log into the pharmacy system to reorder, the payment system to check billing, the messaging tool to notify the patient, and a spreadsheet to log the exception. Four systems, fifteen minutes, one frustrated patient.
ODIN connects every system into one command center. Your support team resolves complex issues in minutes, not hours.
See everything. Resolve anything.
Unified Support Command Center
Every patient issue in one interface. No more switching between pharmacy systems, payment tools, shipping platforms, and messaging apps to resolve a single ticket.
Prescription Rerouting
A script needs to go to a different pharmacy, a different formulation, or a different address. ODIN handles the reroute across every downstream system automatically.
Refund Processing
Process refunds with full context — linked to the original order, payment, prescription, and patient record. Finance, pharmacy, and support all see the same data.
Destroyed & Lost Package Resolution
Package destroyed in transit? ODIN triggers the replacement workflow — new order, new shipment, insurance claim, patient notification — in one action.
Cross-System Patient View
See the complete patient picture: prescriptions, orders, payments, shipments, messages, and support history. Every interaction, every system, one screen.
Intelligent Issue Routing
Issues route to the right team automatically based on type, severity, and patient context. Billing issues to finance, clinical questions to providers, shipping to ops.
Automated Workflows
Common resolution patterns — reships, refunds, provider escalations — are codified into workflows. One click triggers every step across every system.
Full Audit Trail
Every action taken on every patient issue is logged. Who did what, when, and why — queryable and audit-ready.
Complex issues, resolved in one place.
Patient's package was destroyed in transit
ODIN shows the shipment status, links to the original order, and lets the agent trigger a reship — new order, new tracking, patient notification — in one action. No calling the warehouse. No re-entering the prescription.
Patient needs a prescription rerouted
The original pharmacy is out of stock. ODIN reroutes the script to an available pharmacy, updates the order, notifies the patient, and logs the change — without the agent touching three different systems.
Patient disputes a charge
ODIN pulls up the payment history, the linked order, the prescription, and the shipment. The agent has full context to resolve the dispute or process a refund — and every action is logged for compliance.
Complex multi-step escalation
A patient issue spans clinical, pharmacy, and billing. ODIN routes each component to the right team, tracks resolution across all three, and keeps the patient updated throughout.
Powered by Core. Connected to everything.
ODIN isn’t a standalone help desk — it’s a surface on Core that gives your support team direct access to pharmacy, payments, shipping, clinical, and patient data. When an agent takes action in ODIN, it executes across every connected system. No copy-pasting between tools. No manual sync.
Actions in ODIN execute across pharmacy, payments, and shipping
Full patient history from every 5 Axis product in one view
Automated workflows replace multi-system manual processes
Every resolution logged and auditable across all systems
Give your support team superpowers.
Talk to our team about ODIN for your patient support operation.